Privacy Policy
This Privacy Policy explains how BMC Learning collects, uses, maintains, and shares information when you use our website, create an account, enroll in a course, or use our learning resources.
This Privacy Policy applies to BMC Learning, its website, courses, training programs, learning resources, and related services.
In this Policy, “BMC Learning,” “we,” “us,” and “our” refer to BMC Learning. “You,” “user,” “learner,” or “participant” refers to anyone who visits our website, creates an account, enrolls in a course, purchases a product, submits a form, or otherwise uses our services.
Personal Information We May Collect
We may collect personal information when you voluntarily provide it to us, including when you create an account, enroll in a course, make a purchase, complete your profile, submit a form, contact us, participate in training, or subscribe to communications.
Depending on how you use BMC Learning, this information may include:
- Name
- Email address
- Account login information
- Professional or organizational information
- License or certification number when voluntarily provided
- Course enrollment information
- Course progress and completion information
- Quiz, assessment, or proficiency-related information
- Certificate and certification information
- Purchase and transaction information
- Information submitted through contact or registration forms
- Communications you send to BMC Learning
You may choose not to provide certain personal information. However, doing so may prevent you from creating an account, enrolling in courses, receiving certificates, making purchases, or using certain features of BMC Learning.
Technical and Usage Information
When you use our website or online learning platform, certain technical or usage information may be collected automatically by BMC Learning or the service providers that support our website and learning platform.
This may include information such as:
- Browser and device information
- Internet Protocol (IP) address
- Pages or resources viewed
- Course activity and progress
- Date and time of access
- General website usage information
This information may be used to operate the website, maintain security, troubleshoot problems, understand how our services are being used, and improve the user experience.
How We Use Collected Information
BMC Learning may use information we collect for purposes including:
- Providing courses and services. To create and maintain accounts, process enrollments, provide access to courses and learning resources, track course progress, and provide certificates or other completion information.
- Processing purchases. To process course, product, or training purchases and manage related transactions, coupon codes, and enrollment access.
- Providing customer support. Information you provide helps us respond to questions, technical issues, customer service requests, and support needs.
- Personalizing and improving the user experience. We may use information, including aggregated information, to understand how learners use BMC Learning and to improve our courses, website, resources, and services.
- Communicating with you. We may use your email address to send information related to your account, purchases, course access, certification, support requests, training, or other services you use.
- Sending updates or educational communications. Where appropriate, we may send newsletters, resource updates, training information, or other BMC Learning communications.
- Protecting our services. Information may be used to maintain security, prevent misuse, troubleshoot technical problems, and protect BMC Learning, its users, and its services.
Purchases and Payment Processing
When you purchase a course, training program, bundle, or other product, payment and transaction information may be processed through third-party payment or learning-platform providers.
Those providers may collect information necessary to process the transaction and are subject to their own privacy policies and security practices.
Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others.
We may share information with service providers that assist us in operating BMC Learning and providing our services. These may include providers that support:
- Website and learning-platform hosting
- Payment processing
- Forms and registrations
- Email and communications
- Analytics and reporting
- Technical support and security
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our terms, protect our rights or property, or protect the safety and security of BMC Learning and its users.
Organization-Sponsored Accounts and Training
In some cases, a school, school district, agency, employer, or other organization may purchase or coordinate training for its staff.
Where applicable, BMC Learning may provide the sponsoring organization with information reasonably related to enrollment, course participation, course completion, certification status, expiration dates, or other information necessary to administer the training program.
Cookies and Similar Technologies
Our website and the third-party services used to operate BMC Learning may use cookies or similar technologies to support account functionality, remember preferences, maintain sessions, understand website usage, improve performance, and provide security.
Browser settings may allow you to limit or block cookies. However, disabling certain cookies may affect the functionality of the website or learning platform.
Third-Party Websites and Services
BMC Learning may contain links to or use services provided by third parties, including learning platforms, payment services, forms, reporting tools, scheduling services, and other resources.
We do not control the privacy practices of third-party websites or services. Their collection and use of information is governed by their own privacy policies and terms.
Browsing or interacting with a third-party website or service linked from BMC Learning is subject to that provider’s own policies.
Protecting Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Users should also protect their account credentials and notify us if they believe their account has been accessed without authorization.
How Long We Keep Information
We may retain personal information for as long as reasonably necessary to provide services, maintain course and certification records, meet contractual or organizational requirements, comply with applicable legal obligations, resolve disputes, and maintain appropriate business records.
Your Choices and Requests
You may be able to review or update certain account information through your BMC Learning profile.
You may also contact BMC Learning to ask questions about personal information associated with your account or to request assistance with correcting or updating information.
Depending on where you live, additional privacy rights may apply under applicable law.
Information About Minors
BMC Learning courses and professional-development services are generally intended for adults, educators, professionals, caregivers, and other individuals using our training and resources.
Our training materials may discuss students, children, or behavioral scenarios for educational purposes. Users should not submit personally identifiable information about a child or student through BMC Learning unless specifically requested and appropriately authorized.
Changes to This Privacy Policy
BMC Learning may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or applicable requirements.
When changes are made, the updated Privacy Policy will be posted on this page and the “Last updated” date will be revised.
We encourage users to review this Privacy Policy periodically.
Your Acceptance of This Privacy Policy
By using BMC Learning, creating an account, enrolling in a course, making a purchase, or otherwise using our services, you acknowledge this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of BMC Learning and its services.
Questions about this Privacy Policy?
If you have questions about this Privacy Policy, your BMC Learning account, or information associated with your use of BMC Learning, please contact us.
Contact BMC Learning